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In August, we live through the Dog Days of Summer. It's hot and often humid, and those who can leave for better climates do. Down south, winter is in full force. August is also known as "the ...
Is it hot enough (or cold enough if you're below the equator) for you yet? There is actually a day for that! Like every month, I pick a diverse collection of events you may or may not know about. This ...
Along with October, May is one of the most densely packed months of the year. It's before the summer humidity and the last whole month of the school year. The weather is warming in t...
A day set aside each quarter of the year to work on your customer journey, marketing, sales funnel, and customer service policies and find additional ways to increase customer loyalty through appreciation.
The Loyalty Formula: Loyalty = Great Service + Confidence
"Customer Loyalty is about the next time – every time. Every day. All of the time. All year long!"—Shep Hyken
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